Terms and Conditions

Codex Events S.A.

We merely operate as ticket agency on behalf of the respective organizer, and as such sell online-tickets (right of access to an event). On the venue, the organizer's terms and conditions are applied. Terms and conditions may vary according to organizer and location.

1. What happens after placing your order

After completing your order and after your payment has been authorized for clearing, you will receive:

a. we show your virtual entrance code online
b. we send you an email with your virtual entrance code (E-ticket)
c. your virtual entrance code via SMS (option liable to pay costs see point 2)

Please register the code (printer, handwriting, SMS) and bring it to the event. The e-ticket code in combination with the name of the person who placed the order (name which was stated at the time when the ticket was ordered) will grant you and the number of persons listed under that order access to the venue or event. Keep your e-ticket and personal details safe at all times. No other ticket/s will be issued to you, exceptions are specifically mentioned at the respective event information. If you do not receive an e-mail, online notification or SMS (within 1 hours time) please contact us immediately via e-mail, fax or telephone. In case your confirmation mail does not appear in your 'standard' folder, please check in your SPAM folder.

2. Entrance code via SMS

You have the possibility to receive your code via automated SMS service. The SMS is sent to the number you indicated while ordering. The SMS is sent via Premium SMS Service Platform of RTL New Media at a price of 0,25 € per SMS. This amount is not debited via credit card but directly via your mobile phone.

Please note that this service is only available for Luxembourg mobile numbers.

3. Secure data transfer

We use state-of-the-art data transfer, processing and storage technology. Your personal data will be encoded and transferred to us via https. All payments will be conducted via a secure website - Saferpay, PayPal or Digicash. Each organizer involved will only have access to a list of names concerning the event(s) organized by him. Your data will be treated confidentially and will not be passed on to third parties.

4. Payment of your order

Our prices are in EURO and include all taxes and fees. Payments are made via Six Card Solutions (www.saferpay.com), PAYPAL (www.paypal.com) or Digicash (www.digicash.lu). We do not accept any other method of payment. The payment is done in our favour (CODEX EVENTS S.A.).

5. Transferability of tickets

All e-tickets are fully transferable. You may give or sell your e-ticket to anybody on the condition to tell him the e-ticket number and the name of the person who purchased it. Each e-ticket will only give access to as many persons as are listed under that e-ticket number. Handle your e-ticket with care.

6. Exchange and refund of tickets

In general tickets will not be exchanged or refunded. We may however, at our discretion, refund tickets under special circumstances.

We will contact you via e-mail if a venue or event is postponed or cancelled. However, as ticket agent for other organizers and/or companies we must adhere to their exchange and refund policy. With the emailing of the virtual tickets and the payment of the tickets to the organizer ends our responsibility. If the organizers and/or companies contract us to refund the tickets sold by us, we will do so in the shortest possible delay (after receiving back the money from the organizer). All refunds will be returned to the account/s of the person who initially made the payment/s.

All refunds or changes are subject to a 10% fee.

If the organizer involved allows for tickets to be refunded in case of a deferred event, we will inform about their terms and conditions.

7. Errors and mistakes

As a ticket vendor we can only display information given to us by the respective organizer. Therefore we cannot be held responsible if the information is inaccurate and we cannot be made liable if the organizer fails to provide the services they promised to provide.

If you access this website, you will be taken to have read, understood and accepted the Legal Statement.

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